SERVPRO of Chula Vista

As a professional plumber for the past 30 plus years I personally had seen lots of water damage in many if my clients homes and I always refer my clients to SERVPRO"And finally after all these years it was my turn

I love ServPro because you know you are working with a reputable company that has your best interest in mind. First impression was great as the service technician asked if I wanted him to take off his shoes before entering which I really appreciated because so many workers have dragged their dirty footprints through my apartment. They did more work than expected but are very thorough. I would definitely have them back to fix more damage and recommend them to my friends. The technicians that came over to do the work were really cool and easy to get along with that I was able to connect with as people on a human level. Thanks guys!

Tú casa no es solamente tu patrimonio físico, sino que también el lugar donde cada cosa y cada rincón tiene recuerdos y un valor sentimental. Nuestra casa se inundó en un 90%, para nosotros fue una tragedia, pero tuvimos la fortuna de que nuestro seguro nos mando a Servpro, un gran equipo de profesionales y personas dispuestas a ayudarnos. Gracias Sr Martín, gracias Martín Jr, gracias Sra Ana, gracias a todos por su profesionalismo pero sobre todo, por su empatía y gran apoyo emocional que nos ayudó a ver las cosas desde otra perspectiva.

Tuve una fuga de agua en mi baño y llamé a Servpro un Sábado como 6:00 PM creí que nadie me ayudaría a esa hora pero Martín fue muy atento e inmediatamente envío ayuda, su empleado Julio llegó en cuestión de minutos, la atención y la amabilidad de Martín y de Julio para mí valen muchísimo, me sentí muy apoyada yo agradezco infinitamente todo lo que hicieron para resolver el problema de humedad . Recomendaré ampliamente a Servpro con familiares y amistades , Gracias Martín!

I called SERVPRO for a courtesy inspection of a shower leak leading to water damage. They were timely, both in scheduling quickly and punctual to the scheduled arrival window, and ultimately gave me an assessment that provided me with next steps to address the issue in a financially responsible manner.The most impressive part was how honest and transparent they were. My leak was caught early and before any structural damage, fortunately. It's easy to gaslight customers in order to lock in service and charge thousands of dollars, but they didn't. Instead they shared their expertise, gave me the truth, and ultimately charged me nothing. (I'm spending a couple hundred to address the shower track, where it otherwise would've been easy to create thousands of dollars in service charges to inspect the pipes" or something similarly invasive that would have been unnecessary in this case.)I hope I never have a more significant water issue

This was the 2nd time I have worked with Martin due to water damage in my home in the past 5 years! Both times he and his crew were professional and courteous. They were quick to start the mitigation process, they always made sure each part of the work they did was to my satisfaction, and they left the work areas cleaned up when they left each day. Plus the suggestion Martin gave me to get rid of the half wall in the kitchen and make a peninsula gave it a very modern look. There were some bumps in the road (with suppliers), but Martin's assurances that all would be well came true! I have a brand new kitchen and bathroom, and I love it! Thank you!

I'm delighted to share this fantastic experience with ServPro Chula Vista! From the very beginning of my first-ever claim, they made the process a breeze. Martin kept me informed throughout, and the team was top-notch. Julio's expertise in measuring moisture and marking precise cutouts for proper drying was impressive. Lorenzo and Jonathan were punctual, efficient, and left everything neat and sanitary. Gabriel ensured accurate quotes for repairing the drywall cutouts. With constant communication and attention to detail, Julio and Martin ensured everything was properly dried. I am incredibly grateful to ServPro Chula Vista for making this entire process pain-free and straightforward! Thank you for your exceptional service!

Good work from ground team. However, management not on top of administrative manners such as sending reports to insurance companies with urgency. Have been waiting for a week with a destroyed kitchen waiting for Servpro to send a required insurance report to move forward. Was very impressed until job was finished and then progress stopped.

We had an unexpected weekend leak, and Servpro responded immediately. They provided a thorough assessment and helped us identify the source of the leak. They set up dryers quickly to mitigate mold and moisture concerns while we found a plumber to fix the leak. They returned a week later and completed the drying process. Overall they were easy to work with and have helped make our insurance claim process smooth and simple! We will definitely use them in the future.