Mercedes-Benz of San Antonio

Andrew Morgan was amazing to work with from start to finish. My husband and I came in to take a look at replacing my vehicle and despite the amount of time it took, he helped us get into the GLA250 we wanted seamlessly. Not only was the vehicle perfect but Andrew as well as Mychal helped us immensely through the financing process to get us to where we wanted to be. Customer service was top notch.

I bought an AMG C43 from Ralph a couple of months ago, the service was amazing, he treated me great and explained every single step of the way. He’s been great at communicating and walking me through it all.Yesterday, I had to take my car to the shop for service, Devin Ramirez, called me and explained every single reasoning, he even understood the service from a client’s perspective. If you ever have to buy a MB, buy it from Ralph and if you want your car taken care of properly, service it with Devin!

Ask for Ken, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service, before and after after purchase. Excellent.I’ve purchased many cars over the years - Ken is by far the easiest and most knowledgeable person to work with. His passion is the car industry and customer satisfaction.

Excelente servicio

I normally don't leave reviews but I have to be honest. This was my first time shopping for a Mercedes. My initial experience with my car salesman Ralph Mancanes was great. The process of purchasing a 2023 Mercedes Benz C43 of the showroom floor was even better. I took the vehicle on a test drive and everything seemed okay. Left with the vehicle headed home and not even 30 miles into my commute did I start hearing and seeing the engine shake erratically. Spooked, I reached out to the individual who sold me the car and he was very helpful in assisting me in getting the vehicle towed back to the dealership. They gave me 2021 c300 loaner as you can see in the picture. The first few days I called just to find out what happened to the vehicle. They kept saying they were still diagnosing the problem, could be a software issue. After calling back again the following days they said the main technician still needed to access the problem. Finally day 6 after purchasing the video I drive in and ask for an update or a new vehicle. Hence the service manager stating it was a defective part under the engine causing it to shake. Then he says we reached out to the Mercedes to see if they want to replace this one part or all the parts associated with it. Rest assured none of the parts are aftermarket and everything will be covered under warranty. We should hear something this afternoon. Sorry for the inconvenience. The next day I called to see if the part had arrived. Nope, we're still waiting on the part. I'm making this review on Day 8 after purchasing a vehicle off the showroom floor with 51 miles on the odometer! The communication is terrible. Why should I have to follow up with you guys everyday. You would think someone would quickly assess the problem and come to a solution in regards to future business. I'll follow up with everyone when I finally get my vehicle back and hopefully I never have an experience like this again.

15 días esperando reparen mi auto, miles de pretextos y pésima atención post venta, soy turista y este a sido el peor viaje de mi vida, no vuelvo a San Antonio y jamás vuelvo a comprar un auto Mercedes Benz

El año pasado en el mes de junio compre mi primer mercedes benz c-250 y fui atendido por el vendedor Agustin Romagnoli quien con mucho gusto me ayudo a todo momento en cada una de las dudas que tenia sobre sobre el coche siempre se porto muy amable y atento siempre con una buena actitud en todo momento y aun ahora cuando voy a hacer el servicio a mi carro y me mira siempre me saluda muy atento y amable siempre brindando el mejor servicio junto a todo el equipo de mercedes benz.Sin pensarlo dos veces lo recomiendo para quien sea cliente nuevo y a mis amistades para que agustin los atienda.

Al comprar mi Mercedes Benz en San Antonio Texas, el Sr Agustín Romagenoli aparte de ser un excelente vendedor también es un excelente asesor... Regresaría preguntando por el

Love and enjoyed my experience there. The staff is great. People are straight forward and to the point. I am happy about my purchase. I would recommend you only by this product here and no where else. Only buy your Mercedes at this location and no where else.